Help Center › Dialer Compliance › Compliance Monitor
Compliance Monitor
One admin dashboard showing how your dialing looks to carriers — and the controls to keep it healthy.
In one line: you can't protect what you can't see. The Monitor is your early-warning system — a dropping connect rate or rising short-call rate is the first sign your numbers are starting to get filtered.
What it shows
Pick a dialer (sorted heaviest first) and a range (Today / 7 days / 30 days):
| Group | Metrics |
|---|---|
| Volume & quality | Total calls · connect rate · avg duration · short-call % · voicemail / no-answer / busy % |
| Burst view | Peak calls/hour · peak concurrent · live "Active now / Last hour" line |
| Per-number | Calls today & busiest day, with a flag over 200/day |
| Carrier split | Calls by provider (Twilio / Telnyx) |
| Ramp status | Warm-up day, today's cap, used, remaining |
| Caller-ID reputation | Each number's health, with Pull / Restore controls |
What to watch
- Connect rate — a steady drop is the earliest sign numbers are being filtered. Check reputation and rotation.
- Short-call % — a spike often means people are hanging up fast (caller-ID looks like spam).
- Per-number flags — rebalance or add numbers before any single line gets hot.
Frequently asked
Who can see the Monitor?+
Admins. It's read-only visibility plus the manual number Pull/Restore controls.
How current are the numbers?+
The "Active now / Last hour" line is real-time; the volume and quality metrics reflect your selected range (today / 7d / 30d).
What's the single most useful metric?+
Connect rate over time. If it trends down while volume is steady, your numbers' reputation is slipping — act before answer rates collapse.
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Last updated 16 Jun 2026 · Applies to: Asan CRM