Help Center › Dialer Compliance › Number reputation

Number reputation

Asan CRM tracks the health of each number and automatically pulls a flagged one out of rotation — so you stop dialing on a burned number before it drags down your whole team's connect rate.

In one line: even with good habits, a number can pick up a "spam" label. Catching it and benching it early is what stops one bad number from quietly tanking everyone's answer rates.

How it works

Every number carries a reputation state, and rotation only ever uses the healthy ones:

State	Meaning
Healthy	In normal rotation
Flagged	Showing spam-risk signals — automatically dropped from rotation
Pulled	Manually benched by an admin

Safe fallback: if every number somehow ends up flagged, Asan CRM keeps dialing on the full pool anyway. A false flag must never hard-stop your business — instead the Monitor surfaces the all-flagged state so an admin can act.

Pull & restore by hand

From the Compliance Monitor's caller-ID table, an admin can Pull a number out of rotation the moment they suspect it's burned, and Restore it once it recovers. This works today, no setup required.

Automatic spam monitoring In rollout

Automatic detection — pulling a number based on the carrier's own spam-risk data — is being rolled out. Until it's live, the spam-risk column shows "--" and you pull burned numbers manually. The auto-monitor will then flag and bench high-risk numbers for you on a daily check.

What you'll see

A caller-ID & reputation table in the Compliance Monitor: each number, its state, a Pull/Restore button, and a spam-risk column (shows "--" until automatic monitoring is live).

Frequently asked

What happens when a number gets flagged?+

It's automatically dropped from rotation, so new calls go out on your healthy numbers instead. You keep dialing — just not on the burned line.

Will a flag ever stop my dialing completely?+

No. If every number were flagged at once, Asan CRM falls back to using the full pool rather than halting — and shows you the all-flagged state so you can add numbers or investigate.

Can I pull a number myself?+

Yes — Pull and Restore are available in the Compliance Monitor today, no setup needed.

Why does the spam-risk column show "--"?+

Automatic carrier-based spam scoring is still rolling out. Until then, reputation is managed with manual pull/restore.

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Last updated 16 Jun 2026 · Applies to: Asan CRM