Help Center › Dialer Compliance › Number rotation & caps
Number rotation & caps
Asan CRM spreads your calls across all your numbers and caps how many each can make in a day — so no single number ever looks like a spam blaster.
In one line: one number making thousands of calls a day is the textbook spam pattern. Rotating across a pool and capping each keeps every number's daily footprint modest and human-looking.
How it works
On every call, Asan CRM picks the least-used healthy number in your pool for that carrier, so volume spreads evenly instead of hammering one line:
| Rule | Behaviour |
|---|---|
| Soft warning | 200 / day per number |
| Hard cap | 450 / day per number |
| Rotation | Always picks the least-used number; a number at its cap is skipped |
| Carrier-consistent | Never switches carrier mid-session — it rotates within the active provider's numbers |
| All numbers capped | Dialing pauses with a clear message (rare — buy more numbers to avoid) |
The 200/day mark is a heads-up flag in the Monitor; 450/day is the hard stop where a number drops out of rotation for the rest of the day.
What you'll see
The Compliance Monitor's per-number table shows each number's calls today and busiest day, and flags any that cross 200/day:
+1 416 555 0142 — 213 calls today · busiest day 213 · over 200/day
Tips
- Buy enough numbers for your volume. A rough guide: keep each number's daily load comfortably under 200, so a 600-call day wants 4+ numbers.
- Don't manually force one number. Letting rotation balance the load is what keeps them all healthy.
Frequently asked
How many numbers do I need?+
Enough that each stays well under ~200 calls/day. Divide your expected daily volume by ~180 for a safe number count, then add one for headroom.
What's the difference between the 200 and 450 limits?+
200/day is a soft warning in the Monitor so you can rebalance; 450/day is the hard cap where the number stops being dialed for the rest of the day.
What happens if every number hits its cap?+
Dialing pauses with a clear message rather than overloading a number. It's rare — it means you need more numbers for your volume.
Could it ever dial from the wrong carrier?+
No. Rotation only ever picks among the active provider's numbers, and never switches carrier in the middle of a session.
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Last updated 16 Jun 2026 · Applies to: Asan CRM