Help Center › Dialer Compliance › Do-Not-Call & consent

Do-Not-Call & consent

Numbers on your Do-Not-Call list are never dialed. When you have documented consent to reach someone anyway, an authorized override lets you — on the record.

In one line: honoring opt-outs is both the law and your reputation. Asan CRM blocks Do-Not-Call numbers automatically, and the only way past that block is a documented, logged consent override — so "we called someone who asked us not to" can't happen by accident.

How the Do-Not-Call list works

Any number on your Do-Not-Call list is blocked before a call is ever placed — it's checked on every dial, and the block can't be skipped by the dialer. The list is keyed to the phone number, so if the same number appears on several leads, all of them are protected at once.

You can add a number to Do-Not-Call two ways:

A Do-Not-Call number is also removed from the power-dialer queue, so agents never even see it as a dialable lead — unless an active consent override exists (below).

Overriding a block with documented consent

Sometimes you genuinely have permission to call someone who's on the list — a signed consent form, a written agreement, or an existing business relationship. In that case an authorized user can place a consent override on that one lead. It's deliberately a paperwork step, because it carries legal responsibility:

  1. Open the lead and click Override.
  2. Choose the consent basis (signed consent, written consent, existing relationship, etc.).
  3. Upload the consent document — required. No file, no override.
  4. Tick the attestation confirming you have documented consent and understand a false statement is your responsibility.
  5. Save. The lead becomes dialable again — for that one lead only.
An override only unlocks the single lead you applied it to. Other leads sharing the same number stay protected.

Reviewing & revoking overrides

Every override is logged and shows up in the Compliance Monitor for an admin to review — who called whom, on what basis, with the uploaded document attached. If the consent isn't valid, an admin clicks Revoke; the lead immediately goes back on Do-Not-Call. Overrides also carry a 12-month expiry, after which the block re-applies on its own.

What you'll see

Frequently asked

Can an agent dial a Do-Not-Call number without an override?+
No. The block is enforced on every dial and the number is pulled from the queue. The only path through is a documented consent override placed by an authorized user.
Do I really need to upload a document?+
Yes — the consent document and the attestation are both required. An override can't be saved without them, and they're stored with the record for review.
If a number is on three leads, does an override unlock all three?+
No. An override applies to the one lead you placed it on. The other leads on that number stay blocked.
What happens when an override is revoked or expires?+
The lead goes straight back on Do-Not-Call. Revoking is immediate; overrides also auto-expire after 12 months.
Who can see the overrides?+
Admins, in the Compliance Monitor — including the consent basis and the uploaded document, so consent can be spot-checked.

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Last updated 16 Jun 2026 · Applies to: Asan CRM
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